Ownership of the domain www.acguitarshop.pt

The domain www.acguitarshop.pt is owned by César Augusto da Costa Almeida, a sole trader, with registered office at Rua das Aldas Nº387, 3720-300 Oliveira de Azeméis, hereinafter referred to as AC Guitar Shop.

Terms of Use

AC Guitar Shop reserves the right to freely modify, at any time and without prior notice, the Terms and Conditions, in accordance with applicable legislation. Browsing the website www.acguitarshop.pt, as well as purchasing any product, presupposes acceptance of the Terms and Conditions.

Terms of use of the website www.acguitarshop.pt

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities that are contrary to the law, morality and good customs, or that violate the rights and legitimate interests of third parties.

The website www.acguitarshop.pt may have links to other websites, which may contain useful information/tools for its users. These Terms and Conditions will not apply to third party websites. Therefore, if the user visits another website, redirected from our website, he/she should read its privacy policy.

Amendment of these conditions

AC Guitar Shop reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website www.acguitarshop.pt, its services and these Terms and Conditions. These modifications will serve to improve the website and, therefore, the services offered to the User who, if they do not agree with the changes introduced, may cease using the website www.acguitarshop.pt.

Purpose and scope of application

Use of the website automatically confers the status of User and implies full and unreserved acceptance of all provisions included in the Terms and Conditions, in the version in force at the time you access the website.

Failure to fully accept any of the established conditions implies that the User should not access and/or use the website. By consulting, using or downloading any content from the website, you are consenting to the established terms and conditions.

The User may use the website without the need for any registration. However, this may be necessary for some of its features.

Intellectual property

All content and information contained in www.acguitarshop.pt are the property of AC Guitar Shop and therefore the use, reproduction, copying and dissemination by any means of logos, texts, images and videos contained in this website is subject to prior authorization, under penalty of incurring the crime of usurpation of copyright, provided for and punished under the terms set forth in article 195 of Decree-Law no. 63/85, of March 14, as amended by Decree-Law no. 100/2017, of August 23, which approves the Copyright and Related Rights Code.

Product and price information

– Product information:

AC Guitar Shop takes into account information regarding the essential characteristics of products through technical descriptions shared by its suppliers or third parties, photographs and videos that illustrate the products sold, in strict compliance with the best market standards.

– Price information:

The retail prices indicated on the website www.acguitarshop.pt are presented in Euros (€), including VAT at the current rate in force.

Shipping costs are the responsibility of the User and are added to the total value of the selected products. The User is informed of these charges before confirming their order and completing the purchase process. AC Guitar Shop reserves the right to change prices at any time, without prejudice to the application of the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical or any other error that causes a substantial change in the retail price, not foreseen by AC Guitar Shop, such that it is considered exorbitant or manifestly ridiculous, the purchase order will be considered invalid and cancelled.

Online account creation

To access all the benefits of the AC Guitar Shop online store, as well as place an order, you must access the website www.acguitarshop.pt and create an account as a user, by filling in the electronic form with your personal data, following the instructions indicated in each step.

Guarantee

The items sold by AC Guitar Shop at www.acguitarshop.pt are covered by the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of April 8, with amendments introduced by Decree-Law no. 84/2008, of May 21.

Damaged product – You must report the damage in writing (email or letter), presenting the invoice and sending the complete item by courier or delivering it to the physical store.

Returns due to transport damage – If the customer detects any anomaly or damage caused by the transport of the item they ordered, they must immediately report the incident to AC Guitar Shop.

In the case of large volumes, the customer must, upon receipt and opening the packaging, check for any visible damage that may have been caused during transport. If the item is damaged in any way, it should not be accepted. After signing the delivery note, AC Guitar Shop is not responsible for any physical damage caused during transport.

Responsibility

AC Guitar Shop is not responsible for losses resulting from any computer viruses, network or internet supply problems, information provided by suppliers or any other situations beyond its control that prevent access and correct functioning of the domain www.acguitarshop.pt as well as the services made available therein.

Applicable Law and Jurisdiction

These Conditions are governed by and shall be construed in accordance with Portuguese Law. Any dispute arising from the use of this website or from contracts for the purchase of products using this website shall be governed by Portuguese Law and shall be subject to the exclusive jurisdiction of the Portuguese courts.

In accordance with article 18 of Law no. 144/2015, of September 8, the Customer is informed that, in the event of a consumer dispute, he may resort to an alternative competent body for the resolution of consumer disputes.

The Customer may choose an alternative consumer dispute resolution body in his/her place of residence or use the European online dispute resolution platform available at http://ec.europa.eu/consumers/odr.

Complaints Book

If necessary, submit your complaint by accessing the following link https://www.livroreclamacoes.pt/inicio