You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@acguitarshop.pt

In case of return, the amount of the product will be refunded, but not the initial shipping costs (where applicable).

We will reimburse you until 5 working days from the day on which we receive the returned goods. Bank processing times may affect when the refund appears on the customer’s statement.
We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

 

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days;
• The goods are in brand new condition.
• Products must be returned in their original packaging and include any accessories, manuals or labels.

The following goods cannot be returned:

• The supply of goods made to your custom specifications.

We reserve the right to refuse returns of product that does not meet the above return conditions at our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

AC Guitar Shop
Rua das Aldas, 387
3720-300 Oliveira de Azeméis
Portugal

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@acguitarshop.pt